Fair, transparent, and straightforward guidelines because we know that travel plans can sometimes change unexpectedly.
We at Altspace Tour & Travel Pvt. Ltd. are aware that travel arrangements might alter at any time. While keeping in mind the agreements established with airlines, lodging facilities, transportation companies, and other travel partners, our cancellation policy is intended to be open and equitable.
Written cancellation requests must be sent by email or through our established customer service channels. The day the written request is received will be regarded as the cancellation date. The following cancellation fees could be incurred:
| Cancellation Before Departure | Cancellation Charges |
|---|---|
| 30 days or more | 10% of the total package cost |
| 15–29 days | 25% of the total package cost |
| 7–14 days | 50% of the total package cost |
| Less than 7 days | 100% of the total package cost |
The cancellation and refund rules of each airline apply to cancellations of flight tickets. The refund amount will be reduced by any applicable service fees, taxes, ticket discrepancies, and airline cancellation costs.
Depending on the property and the terms of the reservation, different hotel cancellation policies apply. While some hotels may charge partial or full cancellation costs, others may provide free cancellations within a certain time frame.
Following the submission of the visa application, all payments associated with the visa procedure, embassy, documents, and service are completely non-refundable.
A traveller will be considered a No Show and will not receive a refund if they do not show up for the planned departure, flight, hotel check-in, tourist excursion, or transfer without prior warning.
After collecting reimbursements from hotels, airlines, and other service providers, eligible refunds will be handled. Depending on the laws and banking practices of the specific provider, the processing period for refunds typically falls between 7 and 21 working days.
Airlines, hotels, and other travel partners may impose extra fees for requests to change trip dates, passenger names, destinations, or other booking data.
Please use our official email address or phone number to contact our customer care staff. Throughout the process, we are dedicated to provide prompt support and direction.
Contact Support